Privacy Policy

Introduction

This document outlines the manner in which we collect, utilize, disclose, and safeguard your personal information when you engage with our platform.

What Information Do We Collect?

We gather personal information that you choose to share with us when you register as a service provider or seeker, express interest in learning more about our products and services, or contact us directly. The types of personal information we collect may include:

• Names
• Phone numbers
• Job titles
• Usernames
• Passwords
• Contact preferences
• Authentication and contact data

When registering an account, users are required to provide their full name and phone number.

To maintain the highest service quality standards, handyman service providers must furnish comprehensive information, including their area of expertise, years of experience, service locations, full legal name, username, and phone number, photos of their work and undergo identity verification through government-issued identification documentation and a photograph.

To access advanced features, such as specialized service listings, service providers may be prompted to provide relevant certifications, further ensuring proficiency in their respective fields.

When you use our applications, we may collect the following information if you grant us access or permission:

• Mobile Device Access: We may ask for permission to access certain features on your mobile device, including the camera, contacts, and SMS messages. You can adjust or revoke these permissions via your device's settings.
• Push Notifications: We may send push notifications related to your account or app features. You can disable these notifications in your device settings if you prefer not to receive them.

We primarily collect this information for operational security, troubleshooting, and internal analysis.

All personal information you provide must be accurate, and we request that you notify us of any changes.

How Do We Process Your Information?

We process your information for the following purposes:

• Account Creation and Authentication: To enable account creation, login, and management.
• Vital Interests: To protect the safety of individuals or prevent harm in emergencies. Customizing user experiences based on their preferences and interactions.

Information Sharing

We may share your information under the following circumstances:

• With users seeking handyman services to facilitate engagement.
• With third-party service providers engaged in supporting platform operations.
• When mandated by legal requirements or to safeguard our rights.

What Legal Grounds Do We Rely On to Process Your Information?

We rely on the following legal grounds to process your personal information in Lebanon:

• Consent: We may process your information if you have explicitly given us permission for specific purposes. You can withdraw your consent at any time by contacting us.
• Legal Obligations: We may process your information to comply with legal obligations, such as cooperating with law enforcement or legal proceedings where disclosure is necessary.
• Vital Interests: We may process your information when it's needed to protect your vital interests or those of others, especially in situations where personal safety is at risk.

When and With Whom Do We Share Your Information?

We may share your personal information in the following cases:

• Business Transfers: If we're involved in a merger, acquisition, or sale of assets, your personal information may be transferred.
• Google Analytics: To track the usage and performance of our services, we may share data with Google Analytics.
• Affiliates and Business Partners: We may share information with our affiliates and business partners to offer products, services, or promotions, ensuring that they adhere to our privacy standards.

Review Mechanism

Users can provide feedback on service experiences. Blkhedme ensures anonymity by withholding phone numbers and other sensitive personal information during interactions.

What Is Our Stance on Third-Party Websites?

While our services may contain links to third-party websites, we don't control these external sites and cannot guarantee the privacy or security of any data you provide. We encourage you to review the privacy policies of these sites directly.

How Long Do We Keep Your Information?

We'll keep your personal information as long as needed to meet our operational or legal obligations. When no longer necessary, we will delete or anonymize the data, unless retention is required for legal or compliance reasons.

How Do We Keep Your Information Safe?

We employ appropriate technical and organizational measures to safeguard your personal data. However, as with any online activity, no security system is entirely foolproof, and you share information at your own risk.

In-App Purchases & Featured Listings

• Users may purchase a featured listing within the app to increase visibility on the homepage.
• The payment for this service is processed through in-app purchases available on iOS (Apple App Store) and Android (Google Play Store).

• Apple or Google handles all transactions, and we do not store or process your payment details.

• If the featured listing is a subscription-based service, it will renew automatically unless canceled at least 24 hours before the end of the current period.
• Users can manage or cancel subscriptions via their Apple ID (for iOS users) or Google Play account (for Android users).

• All purchases are final and non-refundable, except where required by law or the policies of Apple or Google.
• If the featured listing is removed due to a violation of our Terms of Service, the user will not be eligible for a refund.

• We reserve the right to modify, suspend, or discontinue the featured listing service at any time.

By purchasing a featured listing, you agree to these terms and understand that in-app purchases are governed by Apple and Google's respective policies.

Your Privacy Rights

Under Lebanese law, your privacy rights may include:

• Access and Correction: You may request access to your personal information and request corrections if it's inaccurate.
• Erasure and Restriction: You can request the deletion or restriction of your data where applicable.
• Withdrawal of Consent: If we rely on consent for processing, you can withdraw it at any time without affecting the lawfulness of processing done before your withdrawal.
• Opting Out of Marketing Communications: You can unsubscribe from promotional emails by following the instructions in the email or contacting us directly.

Updates to This Privacy Notice

We may revise this privacy notice from time to time, and any changes will be reflected with an updated "Revised" date. We'll notify you of material updates via prominent notices or direct communication.

How Can You Review, Update, or Delete the Data We Collect?

Depending on applicable Lebanese laws, you may have the right to request access, changes, or deletion of your personal data. To exercise these rights, please contact us using the details provided in Section 15.